Shipping & Return Policy

Shipping Areas

We currently offer discreet shipping to all Canadian provinces and territories. We do ship internationally.

Processing Time

Orders are processed within 1–2 business days (Monday–Sunday).
Orders placed before 12:00 PM PST typically ship the same day.
Orders placed on weekends or holidays will be processed.

Shipping Methods & Delivery Times

Standard Shipping (20): 2–4 business days with tracking
Express Shipping ($30 CAD): 1–2 business days with tracking

Delivery times are estimates and may vary due to carrier delays, weather, or remote locations.

Discreet Packaging

Your privacy is our priority. All orders are shipped in:

Plain, unmarked boxes or envelopes
No external labels indicating contents
Secure, tamper-resistant packaging
Discreet return address

Order Tracking

Once your order ships, you will receive a tracking number via email. Use this to follow your package’s journey.

Failed Delivery & Lost Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipping.
If tracking shows no movement for 10+ business days, contact us at sales@canadiantrips.org.

📦 Returns & Refunds

Our Satisfaction Guarantee

We stand behind the quality of every product. If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery for a resolution.

Eligibility for Returns/Refunds

We offer a replacement, store credit, or refund if:

The product arrived damaged or defective
You received the incorrect item
The package was lost in transit (verified via tracking)

Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

Opened or used products
Change of mind or unwanted effects
Products stored improperly after delivery
Sealed products that have been tampered with

How to Initiate a Return or Refund

Email sales@canadiantrips.org within 7 days of delivery
Include your order number and photos if applicable
Our team will review and provide instructions if eligible

Refund Processing Time

Approved refunds are processed within 1–7 business days
Refunds are issued to the original payment method
Store credit is issued immediately upon approval

🔐 Order & Payment Security

Secure Checkout

All transactions are encrypted using SSL technology. We do not store your payment information on our servers.

Payment Methods

We accept:

Gift Cards, Bank Transfer
Interac e-Transfer
Bitcoin & select cryptocurrencies

Billing Discretion

Your billing statement will show a neutral descriptor—not CanadianTrips.org or product names.

❓ Frequently Asked Questions

❯ Can I change or cancel my order after placing it?
Contact us immediately at sales@canadiantrips.org. If your order hasn’t shipped, we may be able to modify or cancel it.

❯ What if I’m not home when my package arrives?
Most carriers will leave a delivery notice. You can then pick up the package at a local depot or schedule redelivery.

❯ Do you require a signature on delivery?
Typically, no—to ensure discreet and convenient delivery. In some cases, carriers may require a signature at their discretion.

❯ What should I do if my product seems unusual?
Discontinue use and contact Sales@canadiantrips.org immediately with details and photos if possible.

❯ Where can I learn about safe use and storage?
Visit canadiantrips.org our for harm reduction and storage guidelines.

📞 Need Help?

For shipping or return-related questions, contact:
Email: sales@canadiantrips.org
Hours: 24/7